General conditions of contracts (CGC)

The provisions of these GCC which should be particularly highlighted are printed in bold letters.

1. Scope of application of the GCC and conclusion of the contract

1.1 these general conditions of contracts (GTC) apply to sales contracts concluded with private customers and companies via the supplier's website.

1.2 the supplier will confirm the order. The contract is deemed concluded as soon as the buyer has received confirmation. When confirmation does not reach him within a reasonable time, the buyer must consider this as a refusal of the order; he is then authorized to conclude the contract with another supplier.

1.3     these GCC are also applicable to distance contracts concluded, for example, by telephone, fax or mail. They will be sent to the customer in writing, at the same time as the order confirmation. In the event that a customer thus informed does not agree with the GCC, he may assert his right to withdraw from the contract (see section 5.3).

2. Prices and special offers

2.1 prices are indicated in CHF and/or Euro.
Advance recycling taxes are included in the price. The indicated price is not subject to Swiss value added tax. Processing fees and shipping costs are invoiced separately .

Overseas customers are responsible for value added tax and other taxes/customs fees in their countries.

2.2 the supplier reserves the right to change prices at any time. The prices applicable to the customer are those appearing on the website at the time of the order.

2.3 The conditions applicable to actions and discounts can be downloaded under the information section.

3. Delivery conditions

3.1 Normally, delivery occurs within 5-7 working days. If a longer delivery time is necessary, the customer will be informed at the latest when this time expires. In the absence of information, the customer is entitled to cancel delivery.

4. Right to revoke and withdraw from the contract

4.1 In accordance with the EU directive on the conclusion of distance contracts, individuals can withdraw from the purchase contract within 7 days without giving a reason and without having to pay a conventional penalty. This right can be exercised from the day the goods reach the consumer. The customer may return goods already delivered at his own expense. The supplier will reimburse all sums already paid in advance.

4.2 If a customer withdraws from the contract due to late delivery of the goods or a defect in the goods or for other reasons for which the supplier is responsible, the supplier must reimburse the customer for the amounts already paid as well as the return costs. of the merchandise.

5. Liability and warranty

5.1 The buyer is obliged to immediately examine the goods and report any defects found without delay. Customer service can be reached by email at info@sousa-shop.ch . Hidden defects may be reported even after the goods have been put into operation or used.

5.2 In the event of a defect, the buyer may, at his option, withdraw from the contract or demand a replacement delivery. The buyer's right to assert claims for damages remains excluded.

6. Payment

6.1 Payment is made without invoicing of VAT. The customer can choose between the following payment methods:

    • Cash in CHF, on the day you take possession of the goods (by appointment).
    • Upon confirmation of the order, receipt of the bank transfer triggers delivery.
    • Debit and credit cards are not accepted at this time.

7. Responsibility for Online Links

    7.1 The supplier undertakes to ensure the security, according to current technical standards, of all systems, programs or others belonging to it or over which it exercises a certain influence; it also undertakes to respect the rules regarding data protection.

    7.2 Customers are responsible for ensuring the security of programs, systems and data within their sphere of influence. In their own interest, customers should not disclose their passwords and usernames to third parties.

    7.3 The supplier is not responsible for defects and breakdowns for which it is not responsible; in particular, it is not responsible for security defects and operating failures caused by third-party companies with which it collaborates or on which it depends.

    7.4 On the other hand, the supplier is not liable for cases of force majeure, inappropriate behavior and non-observance of risks by customers or third parties, excessive demands, inadequate operating means of the customer or third parties. , extreme cases of pollution, damage caused by the customer or by third parties (viruses, worms, etc.) which may occur despite having taken all security measures in accordance with the current state of the art.

    8. Applicable law and legal forum

    8.1 these GTC are governed by Swiss law, in particular by the provisions of the CO. The supplier reserves the right to make changes to the GCC at any time.

    8.2 prescribed by Articles 21 and 22 of the Law on Forums: complaints from a client must be presented to the court of domicile or seat of one of the parties. For complaints from the supplier, the court of the domicile of the defendant party has sole jurisdiction.

    prescribed by the Lugano Convention: foreign customers may bring proceedings, at their choice, before the courts of the customer's domicile or at the supplier's headquarters. When the supplier files a complaint against the customer, the courts of the customer's place of residence have jurisdiction.